Upcoming orders
Mange and adjust future orders
1. Introduction
The Upcoming Orders section allows you to manage future billing and delivery cycles for a subscription contract. From here, you can take action on individual upcoming cycles to handle real-world scenarios such as early billing, temporary pauses, or delivery schedule changes.
You can place an order immediately to trigger a billing attempt, skip a cycle when a customer needs to pause temporarily, or reschedule a cycle to a different date and time. These actions help you stay flexible and respond quickly to customer requests while keeping subscription schedules accurate and up to date.
2. How to use
Skip cycle
When you want to skip a cycle (for example: the customer is away on holiday for a month), please click on the "..." icon at the end of a cycle. Here you can see a "Skip cycle" option.
After that, please confirm if you really want to skip the cycle
After skipping, the status of the cycle will turn into "Skipped"
Reschedule cycle
If you want to reschedule a cycle (for example: shipping isn't available on that day), then please click the "Reschedule" option in contract.
Then you can see a modal popping up allowing you to choose the date and time for the cycle you wish to reschedule.
Note: rescheduling only automatically change the date and time of one single cycle only. If you wish to reschedule from a specific cycle onwards, please tick the box "Reschedule all upcoming orders?" and all subsequent orders will follow the new pattern too.
If you need help, feel free to reach out to us via in-app Live chat, Book a call or at [email protected].
Last updated