FAQs

Quick answers. Clear solutions.

The FAQs section tackles the most common questions about setup, subscriptions, billing, widgets, and more. It’s the fastest way to resolve issues, clarify how things work, and keep your business moving without delay.

What are your business hours and support availability?

Our team is available Monday to Friday, from 8:30 A.M. to 5:45 P.M. (GMT+7). If you contact us outside these hours, replies might take a bit longer due to limited support coverage, but we’ll get back to you as soon as we can!

How can I get help if I run into an issue?

You can reach out to our support team directly via the in-app chat or email. We’re always happy to help with any technical issues, setup questions, or general inquiries.

Do you offer onboarding or setup assistance?

Absolutely! We offer onboarding support to help you get started smoothly. Whether it’s configuring subscription plans or customizing widgets, our team can guide you step-by-step.

Can I migrate my existing subscribers to Easto?

Yes! You can import your current subscribers using our Import feature. If you need help, our team can assist with the data formatting and migration process.